From leading cross-functional teams to implementing digital transformation, HR, systems, learning strategies, and tailored innovation programs, William is a results-focused leader who leverages value-based approaches with empathetic technologies to bridge the gaps. He believes in charting a strategic vision with HR strategy, business development, codesign research in practice, and operational excellence in change management.

With over 15 years of expertise in strategic planning, technology development, community health, care support programs and community-based interventions to address complex problems in ageing issues, chronic disease management, and disabilities, William is known for driving codesign efforts through design sprints, courses and workshops that deliver measurable outcomes. He advocates for human-centric, evidence-based interventions and believes in transformational leadership in designing holistic care systems, integrated services, rehabilitation, reintegration, and return-to-work (caregivers) programs.

• Experienced in driving codesign, AI-driven innovation, and organisational development within healthcare and community health sectors.
• Proven track record in competency framework design, multi-disciplinary care models, and stakeholder engagement that advance program development.
• Skilled in aligning strategic planning, high-impact policies and continuity of care with programmes and technology implementations.
• Expertise in developing integrated learning platforms and AI-enhanced methodologies that drive stakeholder engagement, streamline system processes and elevate organisational performance.
• Known for designing impactful programs that empower healthcare professionals and emerging talent to address complex challenges, fostering sustainable and community-centred initiatives.

Trilingual in English, Mandarin, and Cantonese, with international professional exposure in France, Germany, Japan, Taiwan, and the United States.